FAQ – Frequently Asked Questions

The appointment module only works with individuals. However, you can inform other participants of the meeting point and time.

Please use your usual application for video meetings (e.g. Zoom, Teams etc.) and copy the link for participation into the ‘Location’ field.

You must first cancel the meeting and then set a new appointment with the person.

You will receive a confirmation by e-mail and a note in the appointment overview in Fair Match. The date is blocked in the calendar of both participants.

The times given refer to the currently valid German time zone.

The participants are informed of the cancellation by email. The appointment disappears from the appointment overview and the time slot is shown as available again for both participants.

For data protection reasons, only text messages can be exchanged in the chat.

There is no time limit. As long as both users are logged into Fair Match, the chat history remains active.

You can cancel your participation in Fair Match and your personal data at any time. Please send an e-mail to privacy@messe-duesseldorf.de. All saved content from Fair Match and your personal data, including your account, will be irrevocably deleted.  

Yes, we attach great importance to data protection. Your data is processed securely in accordance with the applicable data protection guidelines. 

Fair Match only stores the information that you yourself enter in your profile. Your data will not be passed on to third parties. For more information, see our privacy policy.

If you no longer wish to take part in Fair Match, please send an e-mail to fairmatch@messe-duesseldorf.de. Please note that all saved favourites and agreed dates will be irrevocably deleted when you unsubscribe. Your personal profile will continue to exist, but will only be visible to you. 

No, setting favourites is only visible for your own overview. The people marked as favourites will not receive a notification.

You can use the star to mark your favourites and find contacts relevant to you more quickly later under the menu item ‘My favourites’.  There is no limit to the number of favourites you can save. You can deselect a favourite by clicking on the star again.

Recommendations are based on the best match based on the specified interests (visitors) and product categories (exhibitors). The more precise the details in the respective sub-levels, the better the contact suggestions will work. The details can be customised in the personal profile. The recommendations are updated automatically on a regular basis. Alternatively, the refresh button can be clicked to update the recommendations.

If you are an employee at an exhibitor's stand, please redeem the exhibitor ID code. Afterwards you will be labelled as an ‘exhibitor’ in Fair Match.

Fair Match is available via a desktop browser (Chrome, Edge, etc.) as well as on tablets and smartphones. The service is also integrated into the official event app for Android and iOS. Simply download the app from the Apple Store or Google Play App Store.

You can find the links to the app on the Fair Match info site.

• Extensive search and filter options to find suitable contacts
• Personalised contact suggestions based on your specified interests (visitors) and product categories (exhibitors)
• Appointment planning, including calendar view: arrange appointments with visitors or exhibitors taking part in Fair Match.
• Bookmark favourites

Chat function for a direct exchange.

Fair Match is the matchmaking tool of Messe Düsseldorf. The purely digital service supports you in searching and finding relevant business partners, simple appointment planning and direct communication via chat with other participants.

Your personal profile for participation in Fair Match will be available to you within 15 minutes of creating your exhibitor pass. 

All visitors and exhibitors who register in the ticket shop will receive free access to Fair Match and can use the full range of functions.

Yes, Fair Match will continue to be available as a communication platform after the trade fair. All functions, such as appointment coordination, will also be available outside the trade fair period.

The product categories of your exhibiting company are defined when you register. To add more, please book product categories in the Online Order System.  

No, there is no overview of profile visits.  

Click on the login symbol in the grey navigation bar at the top right and click on ‘My personal profile’. Further details on editing your profile can be found in the tutorial.

Click on the login symbol in the grey navigation bar at the top right and then on ‘My personal profile’. There you will find the button ‘View personal profile’. 

On the left-hand side, filter the ‘User type’ by trade visitor and the ‘Visitor interests’ by your specified product categories. The overview will show you visitors who are interested in this/these category(ies). You can specify your search by selecting further filters.

Use the filter options on the left-hand side to narrow down the search results by user type, visitor interest, trade, area of responsibility, professional position, etc. As soon as you have selected a filter, the search results are updated automatically.

You can search for all registered members in Fair Match via the ‘Search network’ menu item. In the search bar, you can search directly for the name of the company or a person. To refine your search, use the filter options on the left-hand side.

If you have any questions or problems, you can contact our support team by e-mail at fairmatch@messe-duesseldorf.de or by telephone on +49 (0)211/4560-01.